FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to the Perfume & Glam Store FAQ page! Below are answers to some of the most common questions we receive. If you have additional questions, feel free to reach out to us at Perfumeglam.store@gmail.com
ORDERS & SHIPPING
1. How can I place an order?
Simply browse our online store, select the items you want, and add them to your cart. Once you’re ready to checkout, follow the prompts to complete your purchase.
2. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods like Apple Pay and Google Pay. All transactions are securely processed.
3. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times will vary depending on your location.
4. How long will it take to receive my order?
Delivery times depend on your location. Orders within the Netherlands typically take 1-3 business days. International orders take 1-5 days, and orders in the Dominican Republic will take 1-2 days. Once your order is shipped, you will receive tracking information via email.
5. Can I change or cancel my order after it’s been placed?
We process orders quickly. Please contact us immediately at Perfumeglam.store@gmail.com if you need to make adjustments.
RETURNS & EXCHANGES
6. What is your return policy?
We accept returns within 5 days of receiving your order. Items must be unused, in their original packaging, and in the same condition you received them. Please refer to our Return Policy for more details.
7. How do I return an item?
To initiate a return, email us at [your contact email] with your order number and reason for return. We will provide you with instructions on how to proceed.
8. What if my item arrives damaged or defective?
We sincerely apologize if your item arrives damaged. Please contact us immediately at Perfumeglam.store@gmail.com with a photo of the damaged item, and we will arrange for a replacement or refund.
PRODUCT INFORMATION
9. Are your products authentic?
Yes, all our products are 100% authentic. We source our fragrances, body care items, and beauty products from reputable suppliers.
10. What types of products do you sell?
Perfume & Glam Store specializes in perfumes, body sprays, lotions, candles, beauty products like accessories and makeup, and more.
11. How can I find more information about a product?
Detailed descriptions and ingredient lists are provided on each product page. If you have additional questions, please contact us at Perfumeglam.store@gmail.com
ACCOUNT & PRIVACY
12. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders, save your shipping information, and receive exclusive offers.
13. How do I reset my password?
If you’ve forgotten your password, click the “Forgot Password” link on the login page and follow the instructions. You’ll receive an email to reset your password.
14. How is my personal information protected?
Your privacy is important to us. We use secure servers and encryption to protect your personal and payment information. Please refer to our Privacy Policy for more details.
DISCOUNTS & PROMOTIONS
15. How can I stay updated on new products and promotions?
Sign up for our newsletter to receive the latest news on products, promotions, and special offers directly to your inbox!
16. Can I use more than one discount code at checkout?
Only one discount code can be applied per order unless otherwise stated in the promotion terms.